For customers outside of the European Union goods can only be returned if faulty. Please just ensure that the goods are returned safely and in a resalable condition, we recommend using a tracked delivery service. If you change your mind about the product you’ve purchased, don’t worry you have 14 days to return the product to us without question. Failing this, our customer service team will be in touch at the earliest opportunity to advise any delays or alternatives that are immediately available.Īll orders received after the 23rd of December will be processed after the 4th January 2020, including those with Next Day Delivery. Any potential delay will be advertised with an approximate lead time on our website. We may rely on local works to supply or create certain items and this can, at times, cause unexpected delays which are outside of our control. Please note that couriers can experience slight delays due to the large influx of deliveries at this time of year. We do rely on national couriers to deliver to our customers and this process is normally completed within 48 hours of dispatch. For made/prepared to order items, please allow an extended 2-week lead time due to the works Christmas shutdown.įor all regular orders placed after the 15th December, it is difficult to guarantee pre-Christmas delivery. We will endeavour to dispatch all goods ordered before our annual Christmas shut down. If you have any further questions about this, feel free to get in contact with us. In some cases, if an order contains multiple items this could override the free delivery or free next day delivery option depending on the weight and size of the overall order. All items on the order will be dispatched together, once the last item has been completed in production. Lighting products may require a lead time to produce and will be sent on a fast delivery service as soon as the product is ready. ![]() We recommend choosing those items readily available should you be working to a deadline. ![]() Lead times can and do often vary, especially with larger or more complex pieces. All Made to Order lead times both on the website and those received verbally are approximates only. Products with a Made to Order lead times will be dispatched on a timely delivery service as soon as the product is ready. We reserve the right to change and update these terms and conditions from time to time and recommend that you revisit this page regularly to keep informed of the current terms and conditions. Free delivery is only applicable to certain specified lines and ranges, on orders being sent to mainland UK addresses.
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